Data Retention

What we keep, and for how long

• Past website chat conversations (anonymous) — chats that are not linked to an enquiry and contain no contact details are deleted automatically after a short retention window (by default, around 90 days).
• Conversations and enquiries linked to a booking request — kept while we plan and support your trip, and afterwards for a reasonable period to meet our records, accounting and legal obligations.
• Contact messages — kept for as long as needed to respond to you and maintain a record of our correspondence.
• Operational and security logs — kept briefly to keep the service reliable and to prevent abuse, then rotated out.

IP addresses

We do not store your raw IP address. Where we need a signal to limit spam and abuse, we store only a hashed (one-way, irreversible) value.

Automatic deletion

A routine, automated process removes anonymous chat conversations once they pass the retention window, so old data does not linger. This runs on a regular schedule.

Your right to erasure

You can ask us to delete your personal information at any time. We will remove it unless we are required to keep certain records for legal or accounting reasons — and if so, we will tell you. To make a request, just contact us.

Security

We hold your information with reputable hosting and database providers and apply reasonable technical and organisational measures to protect it. For more on how we use your data, see our Privacy Policy.

Contact us

Questions about how long we keep your data, or want it deleted? Please reach our team through the Contact page.